FAQ 常見問題 | Frequently Asked Questions
1. 什麼是 eSIM？| What is an eSIM?
eSIM 是一種內嵌於手機的數碼 SIM 卡，無需實體 SIM 卡即可連接網絡。
An eSIM is a digital SIM card embedded in your phone, allowing you to connect to a network without a physical SIM card.
2. 我的手機支援 eSIM 嗎？| Does my phone support eSIM?
大多數新款智能手機均支援 eSIM，包括 iPhone XS 或以上、Samsung Galaxy S20 或以上等。建議查閱您的手機說明書確認。
Most modern smartphones support eSIM, including iPhone XS or later, Samsung Galaxy S20 or later. Please check your phone's manual to confirm.
3. 如何安裝 eSIM？| How do I install an eSIM?
購買後您將收到一個二維碼，只需用手機掃描即可完成安裝。詳細步驟請參考 Saily 的安裝指南。
After purchase, you will receive a QR code. Simply scan it with your phone to complete the installation. Please refer to Saily's installation guide for detailed steps.
4. eSIM 啟動後多久生效？| How long does it take for the eSIM to activate?
通常在掃描二維碼後數分鐘內即可啟動。
It usually activates within a few minutes after scanning the QR code.
5. 網絡覆蓋範圍是哪些地區？| What regions are covered?
我們提供日本、美國、歐洲、香港、泰國及韓國的 eSIM 服務。
We offer eSIM services for Japan, USA, Europe, Hong Kong, Thailand, and Korea.
6. 如果遇到問題怎麼辦？| What if I encounter issues?
請聯絡我們的客服團隊，我們將盡快為您提供協助。
Please contact our customer support team and we will assist you as soon as possible.